Shipping Protection

Worry-Free Shipping Protection

We want your RecoSauna order to arrive safely and stress-free. Worry-Free Shipping Protection helps protect eligible shipments if they are lost, damaged, or stolen while in transit.

How shipping protection works

  1. Protection is connected to your order. If shipping protection was selected or included with your order, your shipment may be eligible for help with qualifying delivery problems.
  2. Your order is shipped and tracked. Use your tracking information to monitor delivery progress and keep an eye out for any delivery issue.
  3. Something goes wrong? Start a claim through our ParcelPanel claims page as soon as you notice the problem.
  4. ParcelPanel reviews the claim. You will provide your order details and information about what happened. Additional documentation may be requested.
  5. You receive an update. Keep your claim confirmation number and watch for follow-up messages about the review.

What issues can be reported?

You can use the claims page to report eligible shipping problems such as:

  • A package that appears to be lost or has not arrived
  • A package marked delivered that you cannot locate
  • Products damaged during shipping
  • A package that was stolen after delivery

Eligibility, claim deadlines, and resolution options depend on the protection terms that apply to your order. ParcelPanel may request proof of loss, photos, delivery details, or other supporting information.

How to file a claim

  1. Open the ParcelPanel claims page.
  2. Enter your order number and the email address or other order information requested.
  3. Select the issue that best describes your situation, such as damaged, lost, or stolen.
  4. Explain what happened and provide accurate delivery details.
  5. Upload any requested evidence. For damage claims, include clear photos of the product, shipping label, and packaging.
  6. Submit the claim and save the confirmation or claim number.

Before you submit

Check your tracking information and look around the delivery location or with household members and neighbors if your order is marked delivered. For damaged orders, keep the product and original packaging until your claim has been reviewed. Clear photos and complete details can help the review go smoothly.

Start a claim

Ready to report a shipping issue? Open the ParcelPanel claims page and follow the instructions to submit your claim.

If you have a question about your order that is not related to shipping protection, please contact RecoSauna support with your order number.